Legal notice
In accordance with the provisions of the French law on confidence in the digital economy, we hereby provide you with the following information relating to our website.
1. Site publication
This website belongs to and is published by Evana Dupuy, a sole proprietorship domiciled at AFC Centre d'affaires Colisée at 17 rue du Colisée 75008 Paris France and registered with the national register of companies under number 93473419500019 RCS.
2. Site hosting
The website is hosted by OVHcloud, whose registered office is located at 2 rue Kellermann 59100 Roubaix France and whose full details can be found on the ovhcloud.com website.
3. Modification of the legal notice
We reserve the right to modify this legal notice at any time, in accordance with changes in legislation and modifications to the website. You are therefore advised to consult them regularly.
General Terms and Conditions of Use (GTCU)
These General Terms and Conditions of Use (GTCU) regulate access to and use of the mentena.fr website. By accessing and using the website, you fully and unreservedly accept the conditions set out below.
1. Access to the website
Access to the website is free of charge, subject to Internet access costs borne by the user. We make every effort to ensure that the website is available 24 hours a day, 7 days a week, but cannot be held responsible in the event of malfunction, breakdown, maintenance or any other event beyond our control. We reserve the right to modify, suspend or terminate access to the website at any time without notice and without liability.
2. Use of the website
The website enables users to browse the pages, consult information on the products on offer, make online purchases and access various functions linked to the company's services. By using the website, the user undertakes to comply with the laws and regulations in force, and to refrain from any conduct likely to harm the proper operation of the website and the rights of others.
3. Responsibility of the user
The user undertakes to use the website in accordance with the laws and regulations in force, as well as with these conditions of use. In particular, they undertake not to provide false or inaccurate information when placing an order. The user undertakes not to attempt to use the website for illegal, fraudulent or malicious purposes, nor to attempt to access it in an unauthorised manner, nor to disrupt its operation. Users shall refrain from downloading, publishing or transmitting any harmful content (viruses, malicious software, etc.). Each user undertakes to respect the rights of third parties, in particular those relating to intellectual property, and not to disseminate any content that is illegal, defamatory, racist or contrary to public order. We cannot be held responsible for any direct or indirect damage resulting from misuse of the website by the user.
5. Limitation of liability
The information on the mentena website is provided for information purposes only. Although we endeavour to ensure that the information provided is accurate and up to date, we cannot under any circumstances be held responsible for any errors or omissions or for the impossibility of accessing the website. The website may contain links to other websites. These links are provided for information purposes only and we accept no responsibility for the content of these external websites.
6. Intellectual property rights
The website, its content and all its components (text, images, videos, logos, graphics, etc.) are protected by copyright and are the exclusive property of mentena. Any reproduction, modification, distribution or use of the elements of the website without prior written authorisation is prohibited and constitutes an infringement of mentena's copyright and intellectual property rights. The creations offered for sale, in particular the jewellery, are original works and are also protected by intellectual property rights.
7. Changes to conditions
We reserve the right to modify these Terms of Use at any time. Any changes will be published on this page.
General Terms and Conditions of Sale (GTCS)
These General Terms and Conditions of Sale (GTCS) regulate the sale of products offered by mentena on the mentena.fr website. By placing an order on our website, you fully and unreservedly accept the conditions set out below.
1. Presentation of the products
The products offered for sale on the website are handmade jewellery, in particular polymer clay pendants and stainless steel chains. The characteristics of the products (description, price, photographs) are detailed on each product page. The photographs illustrating the products are as accurate as possible, but cannot guarantee perfect similarity with the products delivered, in particular due to the natural variations in the materials used for handcrafting.
2. ORDERING
2.1 Order process
To place an order, the customer must select the desired products, add them to the cart and then validate the contents of the basket. They can then enter the information required for delivery, choose a payment method and make the payment. The customer must accept these General Terms and Conditions and the Privacy Policy.
2.2 Changing an order
Once an order has been validated, it cannot be modified. If an error occurs after validation, the customer must immediately contact customer services at contact.mentena@gmail.com to see if a modification is possible before dispatch.
2.3 Order cancellation
If an order is cancelled before it is dispatched, it may be cancelled free of charge, provided that customer services are notified promptly. After dispatch, the cancellation will be treated as a return, subject to compliance with our returns conditions.
3. Prices
Product prices are quoted in euros and include all taxes. Delivery costs are not included in the price and will be indicated when the order is confirmed. Prices may be changed at any time. Products will be invoiced at the price in effect at the time the order is validated by the customer.
4. Payment
4.1 Payment methods
Orders may be paid for by credit card, Visa, Mastercard, American Express, via secure platforms or PayPal. We do not store customers' bank details.
4.2 Payment security
Payment is secure thanks to the encryption technologies used by our payment partners. Any transaction carried out on the site is therefore protected.
4.3 Non-payment
In the event of non-payment, the order will not be validated and the customer will be informed.
5. Delivery
5.1 Delivery times
The order preparation time is 3 to 5 working days. The delivery time depends on the method chosen and the destination. For orders placed from within the European Union (excluding Cyprus, Malta and the Czech Republic) and the United Kingdom, the customer may choose between Standard Delivery (approximately 5 to 15 working days) and Express Delivery (approximately 3 to 8 working days). For international orders, Standard Delivery (approximately 8 to 25 working days) and Express Delivery (approximately 5 to 18 working days) are also available. Delivery times are provided for information only and may vary depending on the delivery service provider.
5.2 Delivery delays
If a delivery is delayed, we will inform you as soon as possible. We cannot be held responsible for delays due to external events (strikes, weather conditions, etc.).
5.3 Delivery problems
If you notice a problem upon receipt of the parcel (damage, missing item), you must inform us within 3 working days of receipt of your order.
6. Right of withdrawal and returns
6.1 Right of withdrawal
In accordance with current legislation, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason. This right does not apply to personalised products.
6.2 Return conditions
To return a product, it must be unworn, undamaged and returned in its original packaging. The cost of returning a product is at the customer's expense, except in the case of a defective product or an error on our part.
6.3 Returns process
To make a return, the customer must contact us by email at contact.mentena@gmail.com to inform us of their wish to return a product. They must indicate their order number and the items concerned. If the request meets all the conditions, we will send a returns validation email containing all the instructions. The customer must then send the product to the address indicated in the email, using a method of transport with tracking. As soon as we have received and checked the returned items, we will refund or exchange them within 14 working days. Only the price of the product will be reimbursed, delivery costs remain the responsibility of the customer.
6.4 Non-returnable products
Personalised or made to measure products cannot be returned, except in the case of a manufacturing defect.
7. Guarantee
Products are guaranteed against any manufacturing defect. If a product arrives damaged or has a manufacturing defect, we undertake to replace it or refund you.
8. Liability
We cannot be held responsible for any direct or indirect damage that may occur following the purchase of products on the website, to the extent permitted by law.
9. Modification of the terms
We reserve the right to modify these Terms of Use at any time. Any changes will be published on this page.
Privacy policy
This privacy policy sets out how we collect, process and protect the personal data of mentena.fr website users. Protecting your privacy and your data is a priority for us. We undertake to respect the confidentiality of the personal data you provide to us, to use it only in connection with the services we offer you and to protect it in accordance with the applicable legislation, in particular the General Data Protection Regulation (GDPR). By using our website, you accept the practices described below.
1. Data collected
We collect various categories of personal data when you use the website (place an order, request contact). The types of data collected may include identity (last name, first name, title), contact details (email address, postal address, telephone number), payment information (credit card details, financial information), browsing data (device, browser, IP address) and order data (purchase history, date of purchase, amount of purchase, products purchased, delivery preferences). However, we do not store bank details, which are processed by our secure payment service providers.
2. Data processing
The personal data collected is used to manage your order (processing, shipping, tracking), to communicate with the user (requests, order status, promotional or commercial information subject to consent), to improve the user experience (analysis of browsing, analysis of user preferences), and for legal compliance (tax management, accounting management).
3. Legal basis for processing
We process your personal data on the basis of the performance of a sales contract (delivery of the order, invoicing of the order), consent (sending of commercial information), legitimate interest (website security, statistical analyses), and legal obligations (tax management, accounting management).
4. Recipients of the data
The personal data collected is primarily intended for mentena. However, it may be shared with certain third parties in specific situations. We use service providers to manage payments, deliver orders, host our site and operate it. These service providers only have access to the data required to carry out their tasks and are contractually bound to respect the confidentiality and security of your data. If necessary, we may share your data with the competent authorities in the event of a legal request or legal proceedings. We do not sell, rent or transfer your data to third parties for commercial purposes.
5. Data retention period
We retain your personal data for the period necessary to fulfil the purposes for which it was collected, in compliance with legal obligations. Data relating to orders is kept for 10 years from the date of the last order, in accordance with legal obligations in tax and accounting matters. Commercial prospecting data is kept for 3 years from the date of your last contact with us, unless you request that it be deleted before that date.
6. Data security
We implement appropriate technical and organisational measures to guarantee the security of your personal data. This includes the use of secure protocols (SSL) for the transmission of your sensitive information and the restriction of access to data to authorised employees and partners only, in the context of their duties.
7. Rights concerning data
Under applicable data protection legislation, including the General Data Protection Regulation (GDPR), you have a number of rights in relation to your personal data. You have a right of access (obtaining a copy of the personal data we hold about you), a right of rectification (requesting the correction of inaccurate or incomplete information), a right to erasure (requesting the deletion of your personal data in certain circumstances), a right to limitation of processing (request to limit the use of your data in specific situations), a right to portability (recovery of your personal data in a structured, commonly used and readable format), and finally, a right to object (objection to the use of your data for legitimate reasons, in particular for commercial prospecting purposes). To exercise your rights, please contact us at contact.mentena@gmail.com. We will respond to your request within the legal timeframe (generally 30 days). You also have the right to lodge a complaint with the Cnil.
8. Cookies
We use cookies to improve the user experience, analyse website usage and offer tailored content. To find out more about the use of cookies, please consult our Cookie Policy.
9. Changes to the policy
This privacy policy may be modified to reflect changes in our practices or legal requirements. Any changes will be published on this page.
Cookie policy
This cookie policy explains how we use cookies on the mentena.fr website. By using our website, you agree to the use of cookies described below.
1. How cookies work
A cookie is a small file deposited on your device (computer, smartphone, tablet, etc.) when you visit a website. It enables the website to remember your visit, your preferences and your actions in order to improve your browsing experience on the website. The different types of cookies are necessary cookies (essential for the operation of the website), performance cookies (used to collect information on the use of the website by visitors in order to improve its operation), functional cookies (used to remember your choices and preferences and make it possible to personalise the user experience), and advertising cookies (used to offer you advertising tailored to your interests based on your browsing).
2. Use of cookie types
On this website, we use the necessary cookies, which are essential for the site to function properly. They enable you to browse the pages and use the essential functions, such as managing the shopping cart. Without these cookies, certain services cannot be provided. We also use performance cookies, which collect information about how you use the website, for example the pages you have visited. This data enables us to understand user preferences and to improve the operation of the website. We use functional cookies, which enable the website to remember your choices and preferences, such as the language you have selected, in order to personalise your browsing experience. Finally, we use advertising cookies to offer you personalised content.
3. Managing cookies
When you visit our site for the first time, an information banner will inform you about the use of cookies. You can accept all cookies or refuse them. If you choose not to accept cookies, certain functions may not be accessible or may be less effective. You can manage your cookie preferences at any time on your browser. You can configure it so that it accepts or refuses cookies, or so that it warns you when a cookie is being used. However, you should be aware that deactivating certain cookies may alter your experience on the site and prevent you from using certain functions.
4. Rights concerning cookies
In addition to your rights to manage cookies via your browser, you have other rights concerning your personal data, such as the right of access, rectification, deletion or opposition to certain uses of your data. For more information, please consult our Privacy Policy.
5. Changes to the policy
This cookie policy may be modified to reflect changes in our practices or legal requirements. Any changes will be posted on this page.
Applicable law
This legal notice, general terms and conditions of use, general terms and conditions of sale, privacy policy and cookie policy are governed by French law. In the event of a dispute, and failing amicable resolution, the competent courts will be those of the location of mentena's registered office.
Contact
If you have any questions about this legal notice, the management of your personal data or any other request, you can contact us via the form on our Contact page.